Managing Conflict as a Leader

One of the most said things in sales training is "Seek pleasure, and avoid pain". This is what the seller is trying to do when they get into the mindset of a prospect. People want to know that what they are getting is going to resolve something painful, or maybe even bring them pleasure when the conflict is fixed.

This is no different when you are in a leadership position. IF you are workign on something like Boston resumes you will probably want to highlight your ability to solve conflicts as Boston is surely a place where conflicts will arise due to the bustling peoplke int he area. So why is it important?

Most people prefer to avoid conflict. Leaders don't enjoy it either, but effective ones know that too much is at stake to ignore conflict. Poorly managed, it can lead to a number of out-of-pocket expenses. Addressed skillfully, conflict can actually improve creativity and decision-making. more